FAQs

Where can I get help if I need it? ThreadCreed is committed to offering the BEST customer service. If you have any questions please contact us via our contact us page on the website: Contact Us

What is your return policy? Please check our Returns page for full information. Please use the following link: Return Policy

How long do I have to return my purchase? You have 30 days from your original purchase date to get your items back to us. We recommend you use registered post as we do not take responsibility for items lost in transit.

How long does it take to receive my exchanged item? We will process your exchange within 7 business days of receiving your return.

If I need to return an item, does it need to be in its original condition and packaging? Any item returned back to us must be sent back in THE SAME condition as received, unworn with all original tags and packaging such as shoebox. To us, the shoebox is just as important as the shoes themselves, as the item returned must be fit for sale again. We also recommend that you use registered post to send the item(s) back to us as we don’t take responsibility for items lost in transit.

Can I come and pickup or try on an item? We currently do not offer local pickup or fitting. 

What size do I need? If you are unsure what size you need, the best thing to do is grab a similar item, preferably in the same brand and check the item to estimate your size. We have included size conversion charts on each product page to give you a guide as to what size you may need in different metrics. If you do purchase the wrong size, you can always return your item as per our returns policy, for full details see our Return Policy

Do you ship internationally? We sure do! International Customers will have their items shipped via Expedited Shipping taking approximately 7 - 25 business days depending on your location. Online tracking is also included. Please note we are not responsible for any duties and taxes levied on products entering your country. Make sure you check with your local government authority prior to purchase.

What forms of payment do you accept? We accept all types of credit cards, amazon payments and PayPal. Stripe is the most secure and trusted payment method offering customers the reassurance of safe shopping.

1. HOW DO I PLACE MY ORDER?

Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.

We’ll prepare your order and let you know when it's on its way!

2. HOW LONG WILL IT TAKE TO SHIP MY ORDER?

Orders typically ship within 5 to 15 business days. For international orders, transit will take an additional 1 to 3 weeks.

3. MY TRACKING NUMBER ISN’T WORKING

Tracking numbers can take 1-5 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

4. I NEED HELP WITH A LATE ORDER

Orders typically ship within 5 to 15 business days. For international orders, transit will take an additional 1 to 3 weeks.

If your order has not arrived after 20 business days (domestic) and 30 business days (international), please contact our team, we are happy to assist.

5. WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

We accept Visa, Mastercard as well as Paypal.

6. WHEN WILL MY CARD BE CHARGED?

Just after your order has been successfully placed.

7. HOW SECURE IS MY PERSONAL INFORMATION?

We adhere to the highest industry standards to protect your personal information when you checkout and purchase.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.